Welcome to the Pathgroup Partner Site, designed for all of your AZOR needs! You can create, edit, or remove new online users or shipping locations via the forms below or even click through some frequently asked questions, download your ordering tutorial, and access our ordering site all from one place!
Locations
Submit location related requests here.
Users
Submit web login related requests here.
Order
Order online here.
Tutorial
Click here to learn how to order on our shopping site.
Points of Contact
FAQ's
Click on any of the below frequently asked question for an answer.
Who do I need to contact for help at A-Z?
Kathy Macrander is your Account Manager. Kathy handles any account or item maintenance you may have like price updates or major account changes such as report requests, billing updates, etc. She can be reached via email at kmacrander@azorinc.com. Our Sales Support team is your online support. They handle account changes, shipping issues, return requests, user updates, etc. and can assist you when Kathy is off-site. They can be reached via email at support@azorinc.com.
How do I order online?
Linked here are detailed instructions on how to log in, check out, approve orders, and access other additional features on our website.
How long does it take for my request to be completed?
Any request submitted before 4 pm CST will be completed the same business day, often within an hour of receipt. For expedited requests, please notify our Sales Support team or Kathy prior to submission so we can prioritize your request.
How long does it take to ship my order?
Upon approval, your supplies orders should arrive the next business day. If you place an order for Furniture items, (Phlebotomy)
please allow 72 hours once your order has been approved. If you require special handling or expedited service, please email Kathy at kmacrander@azorinc.com with order number and the date needed.
What do I do if I need to return items?
Email csr@azorinc.com with the reference number, item number, and quantity to be returned. You will receive a confirmation once it’s been completed.
What do I do if I receive damaged items?
Email csr@azorinc.com with the reference number, item number(s), and quantity that was damaged.
What do I do if an order I placed was refused at the time of delivery?
Email csr@azorinc.com with the reference number, refusal date and reason, and contact information for us to reroute the delivery. We will contact you with further information.
How do I get a new location added to my online access?
Click the Pathgroup User Request Form above and select “Change” before filling out the remainder of the form.
How do I navigate the ordering site?
You can download the Pathgroup Ordering Tutorial to help with your ordering needs. As always, you can email support@azorinc.com with any questions, fill out the “Contact Us” form, or click “Live Chat” on the website.
I’ve accidentally placed an order under the wrong shipping location. How do I get this fixed?
If your order has yet to be approved, your manager can update the information prior to pushing the order through. If your order has been approved, please email support@azorinc.com with the reference number and error. You will receive an email with further information or instructions. As these issues are time sensitive due to the ordering process, the earlier we receive notice of the error, the easier it will be for us to assist in fixing it.
I have other questions I didn’t see answered here. Who should I talk to?
All of your questions or concerns can be emailed to support@azorinc.com and we will do our best to assist you. As always, you can contact Kathy directly if your issue is urgent at kmacrander@azorinc.com or by filling out the “Contact Us” form or clicking “Live Chat” on the website.
Our goal in the continued partnership with Pathgroup is to provide you all of the tools we can to make your experience as streamlined as possible! Please let us know if there is anything else we can do for you to help make this process easier. As always, thank you so much for your continued business and we look forward to a long and prosperous future as partners in your success!
Sincerely,
Your AZOR Team!